FAQ
Which formats are supported?
Input supports JPG, PNG, WebP, and TIFF. Output supports JPG, PNG, WebP, and AVIF.
How long does conversion usually take?
Most jobs begin quickly after upload. During peak traffic, jobs may remain queued for longer before processing starts.
Are there file size limits?
Yes. Very large files may be rejected to keep the service stable for everyone.
How long are files retained?
Converted files and related records are removed automatically after a limited retention window.
What does a failed conversion usually mean?
A failed conversion usually means unsupported file content, a mismatched file type, an oversized upload, or a temporary service issue. Retrying with a valid source file often resolves it.
Where can I check service availability?
Use the Status page for the current service check result.